988 and Mental Health Emergency Care: What Families Should Know
When a mental health crisis strikes, families often feel overwhelmed and unsure of what to do.
Until recently, calling 911 was the only option for emergency help. But now, there’s a better, more compassionate alternative: 988, the national mental health and suicide prevention crisis line.
What is 988?
Launched in July 2022, 988 is the United States dedicated, three-digit number for mental health emergencies. Think of it as the mental health equivalent of 911—but instead of police or EMTs, trained crisis counselors answer the call, ready to provide immediate emotional support, guidance, and referrals to local services.
This service is free, confidential, and available 24/7. Whether someone is experiencing suicidal thoughts, a severe anxiety attack, or a substance use crisis, 988 offers a compassionate, de-escalating response aimed at getting people the care they need.
Why 988 Matters for Families
Mental health crises don’t just affect individuals—they impact entire families. If you’re caring for someone with a mental health or substance use disorder, you know how important it is to have the right support. Here’s why 988 is a game-changer:
Removes Police from Mental Health Calls: Unlike 911, which often involves law enforcement, 988 connects individuals to mental health professionals trained in crisis intervention.
Helps Reduce ER Visits: Many mental health emergencies don’t require hospitalization. 988 provides immediate assessment and can direct individuals to outpatient services or crisis stabilization centers instead.
Connects Families to Resources: If your loved one is struggling, 988 can guide you to appropriate local services, including therapy, peer support, and community programs.
Supports Suicide Prevention: Suicide is the second leading cause of death among youth and young adults (ages 10-24) in the U.S. Early intervention through 988 can be lifesaving.
How to Use 988 in a Crisis
Call, Text, or Chat: Dial 988 to speak with a trained counselor. If talking isn’t an option, you can text 988 or use the chat feature at 988lifeline.org.
Explain the Situation: Provide details about the crisis—whether it’s thoughts of suicide, a panic attack, or substance withdrawal symptoms.
Follow Their Guidance: The counselor will assess the risk and help determine the best next steps, whether that means coping strategies, connecting to local treatment, or dispatching a mobile crisis team.
Stay with Your Loved One: If they are in immediate danger, stay with them until professional help arrives.
Limitations of 988 & What Families Should Know
While 988 is a major step forward, it’s important to understand its limitations:
988 does not have universal mobile crisis response teams in all areas yet. Some communities lack trained professionals who can respond in person.
Callers may still be referred to emergency services if there's an immediate safety concern.
Funding varies by state, which means some areas have better-developed crisis services than others.
For Washington State, local advocacy groups are pushing for increased funding to expand 988-related crisis services, ensuring that families receive the right care at the right time.
Resources for Families
988 Suicide & Crisis Lifeline: 988lifeline.org
National Alliance on Mental Illness (NAMI) Family Support: www.nami.org
Substance Abuse and Mental Health Services Administration (SAMHSA) Treatment Locator: www.samhsa.gov/find-treatment
As mental health needs grow, 988 is a critical tool for families navigating crisis situations.
Knowing how to use it, what to expect, and where to turn for additional support can make all the difference. If you or someone you love is struggling, don’t wait. Call 988 and take the first step toward safety and recovery.
